Behavior

For Agents

Required when submitting the form

Required when closing the ticket

Display CC Field

For Customers

Display to customer

Customer can edit

Required when submitting the form

Display CC Field

Properties :

Detail

For Agents

Label

For Customers

Label

Properties :

Detail

For Agents

Label

For Customer

Label

Properties :

Detail

For Agents

Label

For Customer

Label

Values

For Agents

For Customers

SLA timer